Say hello.

For anything — a price that looks wrong, press, partnerships, corrections to an article, or a retailer who would like their prices tracked:

[email protected]

Reporting a wrong price

This is the message we most want to receive. A wrong price is the one failure this whole system exists to prevent, and a confirmed error takes the price off the page rather than being quietly corrected. To let us check it quickly, include:

• the page URL on Prixette;
• the price you saw at the retailer, and whether that was on the product page or at checkout;
• the date and time you looked, and your country, since regional pricing is real and a price can be correct for us and wrong for you.

Every price on the site carries the time we last confirmed it. If that timestamp is older than you expected, say so — a stale price is a defect here, not a detail. How prices get on the site in the first place is documented on our methodology page, and how we handle a confirmed error is in our corrections policy.

Retailers

If you are a retailer and your prices are on Prixette, note that we rank strictly by price and never accept payment for placement or for the removal of a competitor’s price. If your shop is displayed under a name you would not use yourself, tell us and we will correct it — we publish shop names, never affiliate account labels. If you would like to be included and are not, write to us; the practical requirement is a product feed we can read and prices we can verify.

Press and corrections

For press enquiries, or to correct something in the Journal, use the same address and mention which article. Our editorial policy sets out who writes what and how we handle corrections.

We aim to reply within two business days. If you are writing about our privacy policy or your personal data, please mention that in the subject line so we can prioritize it.