When we get it wrong.

Report a price

If a price here does not match what the retailer shows, tell us — send the page address and what you saw. The retailer’s checkout price always governs: if the two disagree, they are right and we are wrong.

What we do about it

• Suppress first, investigate second. A price we cannot stand behind comes off the page before we work out why. We would rather show less than show something wrong.
• Fix the class, not the instance. A wrong price is usually a category of wrong price. When we find one we write a check that would have caught it, then run that check against everything we publish.
• Say what happened. Material corrections are logged below with the date and the cause, whether or not anyone noticed.

Corrections log

• 1 September 2026 — a financing figure shown as an item price. A retailer listed a monthly instalment ($55.56) in the price field for a tablet that costs $1,899, and we ranked it as the cheapest offer. Fixed by refusing any offer priced near another offer divided by a standard financing term, and by removing such figures from price history as well as from the comparison.
• 1 September 2026 — $0.00 published as a price. 39 offers carried a zero price and were displayed as though the item were free. Fixed by rejecting non-positive prices at ingest.
• 1 September 2026 — non-US prices inside US comparisons. Around 2,000 offers from Canadian, British, Australian and European storefronts were being compared against US prices as though a shopper could buy either, and the difference was published as a saving. All removed, and the US-only scope is now enforced when data is loaded.

See also: how we verify prices and our editorial policy.